San Diego County Ivalua #12792

San Diego County Awards Contract for As-Needed Non-Congregate Sheltering (NCS) Services

San Diego County is procuring as-needed Non-Congregate Sheltering (NCS) services to support emergency and disaster response for displaced individuals and households: - Government Buyer: - County of San Diego, Department of Purchasing and Contracting - OEMs and Vendors: - Tetra Tech, Inc. (awardee) - Products/Services Requested: - As-Needed Non-Congregate Sheltering (NCS) Services - Secure, manage, and coordinate accessible lodging (hotels, motels, resorts, dormitories, short-term rentals) - 24/7 referral acceptance and placement within 4 hours - Multi-purpose room coordination, complaint management, and emergency response support - Data collection, reporting, and integration with County systems - Optional accessible transportation for eligible individuals (including ADA and pet accommodations) - Pet and service animal accommodations - Laundry, room cleaning, and food preparation amenities - Support for Emergency Operations Center activations - Complaint management system with timely response and escalation - Staff positions for program management, booking, and pre-incident preparation - Deliverable-based reporting and compliance with IT, data privacy, and accessibility standards - Unique/Notable Requirements: - Rapid placement (within 4 hours of referral) and 24/7 operational readiness - Equity, sustainability, and cultural competency emphasized in service delivery - Robust data management, privacy, and security (including encryption and accessibility) - Coordination with County case management and emergency operations - Payment based on secured/occupied room rates, staff hourly rates, and deliverable-based fees - No specific product part numbers or quantities; service-based contract - Excludes handling of Protected Health Information (PHI) - Background check requirements for staff, with incident-based evaluation - Period of Performance: - Initial term of one year with four one-year option periods; additional options for up to six months extension - Places of Performance and Delivery: - San Diego County area (all cities, unincorporated areas, tribal communities) - County of San Diego Department of Purchasing and Contracting, 5560 Overland Avenue, Suite 270, San Diego, CA 92123-1204 - Emergency Operations Center (EOC), San Diego - 3475 E. Foothill Blvd., Pasadena, CA 91107 (Tetra Tech, Inc. address)

Description

The County of San Diego is seeking quotes from firms interested in providing As-Needed Non-Congregate Sheltering (NCS) Services. The contract term is anticipated to be an initial one-year period with four one-year option periods. The services include providing or coordinating accessible sheltering services, managing lodging providers, complaint management, emergency response, data collection, and reporting. The contractor must be able to accept referrals 24/7 and place individuals into rooms within 4 hours of referral.

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