Cleveland ITB #212

Cleveland Seeks Dell and HP Server Hardware Maintenance and Support

The City of Cleveland's Department of Public Utilities IT Section is seeking bids for a one-year server hardware maintenance contract covering critical Dell and HP servers. - Government Buyer: - City of Cleveland, Department of Public Utilities IT Section, Division of Purchases & Supplies - Original Equipment Manufacturers (OEMs): - Dell (PowerEdge R730, R430, R740, R630, MD3400, PowerVault ML6010, ML6030, NX3230, PowerEdge 2950, PowerEdge 310) - HP (ProLiant DL380 Gen9, DL380 G7, D3600 Enclosure, RX2800, RX2620, RX2660, DL160) - Products/Services Requested: - Server hardware maintenance for approximately 20 Dell and HP servers - Includes parts and labor for hardware failures (hard drives, motherboards, memory, power supplies, network cards) - Maintenance must also provide additional hard drives and memory as needed - Next business day response required, Monday-Friday, 7 am to 6 pm - Up to 20 hours of additional technical support/maintenance at a standard hourly rate - Unique/Notable Requirements: - Vendors must be authorized servicers for Dell and HP products and provide proof of authorization - All unit costs must include shipping and handling - Compliance with City ordinances on fair employment and wage theft disclosures - Bidders must submit product and warranty information with their bid - Place of Performance/Delivery: - TASC Building, 1230 Chardon Rd., Cleveland, OH 44117 - Contracting Office: Division of Purchases & Supplies, 601 Lakeside Avenue Room 128, Cleveland, OH 44114

Description

This solicitation is for a server and maintenance contract covering physical servers currently in production. The maintenance includes hardware support for failures such as hard drives, motherboards, memory, power supplies, and network cards. The contract period is one year with service available Monday through Friday from 7 am to 6 pm, including parts and labor. Vendors must be authorized servicers of the products and provide proof with their bid. The bid closing date is May 14, 2026, at 3:00 PM local time.

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