Texas DIR/ESBD #696-IG-26-O012

Texas Department of Criminal Justice seeks cloud-based law enforcement Records Management System and support services

The Texas Department of Criminal Justice (TDCJ) Office of the Inspector General (OIG) is seeking a qualified vendor to provide a comprehensive, cloud-based law enforcement Records Management System (RMS) and associated support services. - Government Buyer: - Texas Department of Criminal Justice, Office of the Inspector General (OIG) - Products and Services Requested: - Cloud-based, multi-jurisdictional law enforcement RMS - Must support real-time data access and sharing, evidence management, and robust report creation/management - Includes all necessary hardware, software, cloud storage, licensing, implementation, training, and materials - Implementation services: project management, system design, security planning, installation, testing, and transition - Training services: at least 14 in-person sessions (up to 15 people each), train-the-trainer model, and contextual online help - Ongoing maintenance and support: 24x7 helpdesk, remote diagnostics, software updates, disaster recovery, and data backup - Unique or Notable Requirements: - Strict compliance with NIST 800-53 and FBI CJIS Security Policy for data security - 99% system uptime Service Level Agreement (SLA) - Rapid incident response and resolution times, with penalties for non-compliance (up to 25% invoice deduction or contract termination) - Mandatory security and data training for contractor staff, including penetration testing and disaster recovery planning - Regular management meetings and reporting - HUB Subcontracting Plan required with a 30% participation goal - No specific OEMs or vendors are named in the solicitation - Estimated contract value: $5,000,000 - Place of performance: Texas Department of Criminal Justice, Office of the Inspector General, Huntsville, Texas

Description

The Office of the Inspector General (OIG) requires a contractor to provide and support a cloud-based law enforcement Records Management System (RMS) designed for multi-jurisdictional use. The system must enable real-time data access and sharing, evidence management, and report creation and management. The services to be provided include personnel, hardware, software, training, licensing, implementation, storage, materials, and supplies. The procurement is open to qualified vendors with relevant software and support services experience.

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