Georgetown Ionwave #202645

City of Georgetown Utility Ticket Management System RFP

The City of Georgetown, Texas is seeking proposals for a Utility Ticket Management System to enhance its utility locate operations. - Government Buyer: - City of Georgetown Purchasing Department - Contact: Veronica Ferriz - Products and Services Requested: - Utility Ticket Management System software with features such as automated ticket intake, real-time tracking, GIS integration, emergency notifications, and role-based access - Annual software subscription/license fees - Software licenses - Implementation services - Ongoing maintenance, technical support, and software updates - Training sessions for supervisors and locators - Per-ticket pricing for system usage - Unique or Notable Requirements: - System must support multi-utility operations, reporting, and integration with other city systems - Compliance with all Texas state and federal contract terms - Pricing must be provided on an annual basis and per-ticket basis - Emphasis on technical capabilities, project approach, and team experience in evaluation - OEMs and Vendors: - No specific OEMs are named in the solicitation documents; the procurement is open to qualified software vendors - Period of Performance: - Initial contract term of one year starting approximately June 2026, with up to four additional one-year renewal options - Place of Performance and Delivery: - City of Georgetown, 510 W. 9th Street, Georgetown, TX 78626

Description

The City of Georgetown is soliciting sealed proposals for a Utility Ticket Management System to enhance efficiency, accuracy, and accountability in utility locate operations. The successful offeror must meet all RFP requirements, maintain proper licensing, and comply with all applicable laws. Proposals must be submitted electronically through the City's E-bid system by May 21, 2026, at 2:00 PM CT. The procurement includes software subscription/license fees, maintenance, support, updates, and training costs.

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