Quebec SEAO #QC RAMQ INT 20250438

Renewal of OpenText Service Manager Software Suite Licenses and Support

The Régie de l’assurance maladie du Québec is planning to renew its rights to use the OpenText 'Service Manager' software suite, including ongoing technical support, maintenance, and updates for the Service Management Automation Suite (SMA). - Government Buyer: - Régie de l’assurance maladie du Québec (RAMQ) - OEM Highlight: - OpenText is the sole Original Equipment Manufacturer (OEM) specified - Products/Services Requested: - 55 concurrent user licenses for OpenText Service Manager software suite - 75 named user licenses for OpenText Service Manager software suite - Technical support, maintenance, and updates for the software suite - Scope and Users: - Supports over 2000 users, including approximately 400 within the VPTI - Notable Requirements: - Renewal period is 60 months - Notice is a statement of intent; a formal procurement process may follow - A study determined that switching solutions would result in significant impact costs, justifying the renewal - No other OEMs or vendors are mentioned

Description

The Régie de l'assurance maladie du Québec intends to renew the rights to use the 'Service Manager' software suite from OpenText, including technical support, maintenance, and updates for five years. The renewal covers 55 licenses for concurrent users and 75 licenses for named users, supporting over 2000 users within the organization. The contract duration is 60 months, from June 1, 2026, to May 31, 2031. This notice is a statement of intent, not a formal tender, and the Régie may conduct a subsequent procurement process.

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