City of Kingman #244229

Merchant Card Processing Services for City of Kingman Utility Billing and Parks Systems

The City of Kingman, Arizona is seeking proposals for merchant card and gateway processing services to support its Utility Billing Selectron IVR phone payment system and Parks & Recreation's Civic Plus POS system. - Government Buyer: - City of Kingman, Arizona - Products/Services Requested: - Merchant card and gateway processing services for: - Utility Billing Selectron IVR phone payment system - Parks & Recreation Civic Plus POS system - Processing of credit and debit card payments via web and IVR - Assessment of customer convenience fees - Ongoing support and security compliance - Unique or Notable Requirements: - Integration with both Selectron IVR and Civic Plus POS systems - Compliance with security standards - Electronic proposal submission required - The City may award multiple contracts if a single vendor cannot fully integrate with both systems - Proposals must demonstrate technical approach, system integration capabilities, experience, references, and pricing - No specific OEMs or vendors are named in the solicitation - Contract term is one year with four optional annual renewals

Description

The City of Kingman, Arizona, is seeking proposals from qualified firms for merchant card and gateway processing services for the Utility Billing Selectron IVR phone payment system and Park & Recreation's Civic Plus POS system. The contract term is one year with four optional annual renewals. The selected firm will process credit/debit card payments via web and IVR systems, assess customer convenience fees, and provide support and security compliant services. Proposals must be submitted electronically and include detailed responses, pricing, references, and required forms.

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