North Carolina eVP #269-2026-2068

Charlotte Seeks Contractor for CATS Fare Inspection Ambassador Program

The City of Charlotte is seeking a contractor to design and operate a Fare Inspection Ambassador Program for the Charlotte Area Transit System (CATS): - Buyer: City of Charlotte (local government) - No specific Original Equipment Manufacturers (OEMs) or commercial vendors are named in the solicitation - Requested service: - Design and operation of a Fare Inspection Ambassador Program - Deployment of trained, customer service-oriented personnel to conduct fare inspections and ensure fare compliance across CATS transit services - Support for a safe and professional rider experience - Service is categorized under police services (NIGP code 921015) - Notable requirements: - Proposals must be submitted electronically via the City's Bonfire e-Procurement Portal - Vendor registration with the portal is required - Focus is on service provision, not goods procurement - No product line items, part numbers, or OEM-specific requirements are specified

Description

The City of Charlotte is soliciting proposals to design and operate a Fare Inspection Ambassador Program for CATS transit services. The selected contractor will deploy trained personnel focused on customer service to conduct fare inspections, ensure fare compliance system-wide, and support a safe and professional rider experience. Proposals must be submitted electronically through the City's Bonfire e-Procurement Portal by the specified due date. This solicitation is managed by the City of Charlotte and relates to police services.

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