SAM #ACF22026-01

Award for Continued Operation and Support of Learning Management System for Unaccompanied Alien Children Bureau

This award supports the continued operation and enhancement of the Learning Management System (LMS) for the Unaccompanied Alien Children Bureau within the Office of Refugee Resettlement: - Government Buyer: - U.S. Department of Health and Human Services (HHS) - Administration for Children and Families (ACF), Office of Refugee Resettlement (ORR) - Contracting office: Indian Health Service, Office of Mission Acquisition Solutions (OMAS), Office of Acquisitions (OA), Assistant Secretary for Financial Resources (ASFR) - Vendor Awarded: METCOR LTD - Products/Services Requested: - Continued operation, maintenance, and administration of the LMS platform - SAP user license management for approximately 25,000 users - Update and support for 39 e-learning modules in English and Spanish - Instructional design and content support, including Section 508 accessibility compliance - Ongoing technical support, system configuration, website administration, and performance management - Unique/Notable Requirements: - LMS is a mission-critical system for training Federal staff and external care providers - Emphasis on uninterrupted LMS operation and timely content updates to mitigate compliance and operational risks - Content must be accessible and compliant with federal accessibility standards (Section 508) - No specific OEMs or product part numbers are mentioned; the focus is on service and content support for the LMS platform - Estimated contract value: $490,788

Description

The Unaccompanied Alien Children Bureau (UACB), within the Office of Refugee Resettlement (ORR), requires continued services to support the operation, maintenance, and administration of its Learning Management System (LMS), a mission-critical platform used to deliver, track, and manage required training for Federal staff and external care providers supporting the Unaccompanied Alien Children (UAC) program.

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