Tarrant County College Bonfire #RFP#26-006

Tarrant County College Financial Aid Call Center Services RFP

Tarrant County College is seeking a vendor to provide inbound Financial Aid Call Center Services to support students across its multiple campuses. - Government Buyer: - Tarrant County College (higher education institution) - Services Requested: - Inbound Financial Aid Call Center Services - Responsive, accurate, secure, and compliant support for student financial aid inquiries - Local and long-distance telephone communications - Directory assistance - Support for District-approved systems and workflows - Notable Requirements: - Proven experience in higher education call center operations - Compliance with the Americans with Disabilities Act (ADA) - Proof of insurance and adherence to all relevant laws and permits - Submission of mandatory forms and cost proposals - Service must be cost-effective and measurable, enhancing student support and institutional responsiveness - No specific OEMs or vendors are named in the solicitation - No hardware or product part numbers are specified; this is a service-focused procurement

Description

This Request for Proposal (RFP) seeks to procure inbound Financial Aid Call Center Services that provide responsive, accurate, secure, and compliant support for student financial aid inquiries across a multi-campus college environment. The services must align with the scope of work and operational requirements, support District-approved systems and workflows, and offer cost-effective, measurable service delivery to enhance student support and institutional responsiveness. Qualified vendors with a demonstrated track record in higher education environments are invited to submit proposals.

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