Placentia Planet bids #141615

Hosted Code Enforcement Citation Processing Solution for City of Placentia

The City of Placentia is seeking a hosted, integrated software and service solution for code enforcement citation processing and management. - Government Buyer: - City of Placentia, Development Services Department - Solution Requirements: - Hosted (cloud-based) platform for citation management, payment processing, and reporting - Integration with Comcate software for automated communication - Support for handwritten citation forms - Public portal for citation payment and data viewing - Full editing capabilities for city personnel - Franchise Tax Board (FTB) collection capabilities, including Interagency Intercept - Live customer support for both city staff and the public - Secure, PCI-compliant, encrypted web access (TLS 1.2 compliance) - Digital drop box for citation submission - Integrated services for contesting, paying, and managing citations without court appearance - Experience providing FTB services for at least 6 years with at least 2 current clients - Products/Services Requested: - Integrated hosted software and service solution (1 unit) - Code enforcement citation processing services (administrative citation processing, monitoring, FTB intercept, customer support, appeal hearing scheduling) - Unique/Notable Requirements: - Solution must be delivered as a service (not purchased software) - Compliance with Payment Card Industry (PCI) standards and TLS 1.2 - Detailed company information, references, project management plans, and report samples required in proposals - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Place of Performance: - City of Placentia, California (government facility)

Description

This solicitation is for the procurement of services related to Code Enforcement Citation Processing. The scope includes providing a robust online platform for tracking case data, automated communication software compatible with Comcate, live customer support, a public portal for citation payment processing, and compliance with security standards such as TLS 1.2 and PCI. The contractor must also provide Franchise Tax Board collection capabilities, including interagency intercept services and customer service related to the program. Proposals must include detailed references, project management plans, and certification documentation.

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