SAM #030ADV26Q0107

Library of Congress eMAM System Maintenance and License Expansion

The Library of Congress is seeking a one-year contract for maintenance and expansion of its Empress Media Asset Management (eMAM) system. - Government Buyer: - Library of Congress, Contracts and Grants Directorate - Office: Library of Congress - OEM Highlight: - Empress Media Asset Management (eMAM) is the required system and OEM - Products/Services Requested: - One year of maintenance and technical support for the eMAM system - Includes software updates, 24/5 phone, email, and web chat support - 12-hour maximum response time for support requests - Two additional business unit licenses for the eMAM system - Expands system from one to three business units with customized interfaces - Unique/Notable Requirements: - Maintenance and support must be provided directly for the eMAM system - Business unit licenses must be delivered within 5 days of contract start - Support covers a custom implementation used by multiple Library offices - Period of Performance: - One year duration - Firm-fixed-price contract - Place of Performance: - Library of Congress, Washington, DC

Description

The Library of Congress (Library) requires contract support for maintenance of its Empress Media Asset Management (eMAM) system. The Office of the Librarian’s Design Office, Office of Communications and Multimedia Group (MMG) currently use the eMAM tracking all its produced media assets in a centralized system. The eMAM system was procured in FY24 and implemented during summer 2025. The first year of maintenance for the system was included as part of the initial procurement. On-going manufacturer support is required for the licensed users, and to ensure active support on the custom implementation of the system. Included with the annual maintenance will also be two business unit licenses which are being added to the system.

The contractor shall provide maintenance and business licenses for the Library’s eMAM media asset management system.

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