SAM #75H71526Q00018-SS

Mitel Phone System Maintenance & Support for IHS Lockport Service Unit

The Indian Health Service (IHS) is seeking vendors to provide comprehensive maintenance and support services for its Mitel MiVoice Business Phone System at the Lockport Service Unit in Lockport, New York. - Government Buyer: - Department of Health and Human Services, Indian Health Service, Nashville Area Indian Health Service, Lockport Service Unit - OEM Highlight: - Mitel is the primary OEM for all major phone system hardware and software components - Products/Services Requested: - Maintenance and support for Mitel MiVoice Business PBX systems, MiCollab, MiContact Center, MiVoice Border Gateway, Session Border Controller, Mitel 5300 and 6900 Series IP phones, analog devices, and related software - Preventive and corrective maintenance, including quarterly health checks, firmware/security patching, and replacement of defective parts with OEM Mitel components - 24/7 remote and on-site technical support, system monitoring, reporting, and documentation management - Annual refresher training for IT/telecom staff - Unique/Notable Requirements: - Compliance with federal cybersecurity standards and HIPAA - All replacement parts must be genuine Mitel OEM components - Annual training and knowledge transfer for government staff - Set-aside for Indian Economic Enterprises and/or small businesses under NAICS 811210 (Electronic and Precision Equipment Repair and Maintenance) - Period of performance is a base year plus four 12-month option years

Description

THIS ANNOUNCEMENT IS NOT A SOLICITATION AND IS BEING USED FOR THE PURPOSE OF MARKET RESEARCH ONLY.

Subject: Phone System Maintenance and Support Services for the Indian Health Service, Lockport Service Unit in Lockport, New York

Classification

Product Service Code: DG11 – IT and Telecom – Network: Telecom Access Services Proposed NAICS Code: 811210 – Electronic and Precision Equipment Repair and Maintenance SBA Size Standard: $34.0 million

Description

This Sources Sought Notice is a means of conducting market research in accordance with FAR 5.101.  The purpose of this notice is to identify potential sources who can provide Phone System Maintenance and Support Services for the Indian Health Service (IHS), Nashville Area Office (NAO), Lockport Service Unit in Lockport, New York. 

The Government is seeking input to determine the availability of vendors who meet the definition of an “Indian Economic Enterprise” (HHSAR 326.601), and also/or sources that meet the small business size standards under the associated NAICS. The result of this market research will contribute in determining the method of procurement and acquisition strategy. This notice does not commit the Government to issue a solicitation or make an award.

Description of Services: The Contractor shall provide Phone System Maintenance and Support Services. Refer to attached Statement of Work (SOW) for more detail and requirements.

Estimated Duration of Requirement: Base Year plus four 12-month option years.

Place of Performance: IHS Lockport Service Unit in Lockport, New York.

Instructions to Industry: All capable sources shall express written interest by responding to this sources sought notice via email to courtney.davis@ihs.gov with the following information:

1. Company name, address, email address, website address, telephone number, and business size/type (i.e., small business, 8(a), woman owned, veteran owned, Native American owned, etc.).

2. Company Point of Contact’s Name, telephone number, and e-mail address.

3. System for Award Management (SAM) Unique Entity Identifier (UEI) number, expiration, and registration status. All respondents must register on the SAM located at https://www.sam.gov.

4. Applicable company GSA Schedule number or other available procurement vehicle.

5. Interest/Capability Statement (no more than 1 page)

6. If American Indian/Native American owned business, then complete attached IEE Representation form.

*Responses must be submitted via email to the Primary POC no later than the specified closing date.

Confidentiality:  No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).

Attachments:

•             Statement of Work (SOW)

•             IEE Representation form (as applicable)

Primary POC:

Courtney Davis

Contract Specialist

courtney.davis@ihs.gov

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