SAM #TMR043020261226

Service Optimization Support Services for National Capital Region Military Health System

The Department of Defense, through the Defense Health Agency (DHA) and the Department of Health and Human Services' Defense Health Network-National Capital Region (DHN-NCR), is seeking Service Optimization Support Services for the National Capital Region Military Health System. - Government Buyer: - Defense Health Agency (DHA), Department of Defense - Department of Health and Human Services, Defense Health Network-National Capital Region (DHN-NCR) - Contracting office: 8111 Gatehouse Road, 2nd Floor, Falls Church, VA 22042 - Services Requested: - Program management support for strategic planning, governance, and performance management - Business operations support to standardize processes and improve efficiency - Health service optimization support to enhance clinical readiness, access, and quality - Organizational development, change management, and executive leadership support - Data science/statistics, including predictive modeling and analytics - Public health and human performance subject matter expertise - Financial operations, including multi-year cost modeling and financial risk management - Key Roles Sought: - Organizational Development Practitioners - Program Managers (Network Operations and Healthcare Operations) - Project Managers - Statisticians/Data Scientists - Public Health SMEs - Business and Financial Operations Specialists - Unique/Notable Requirements: - Support for enterprise-wide change management and executive succession planning - Advanced data analytics and machine learning for health system optimization - Health equity analysis and clinical research translation - Financial due diligence and should-cost analysis - No specific OEMs, vendors, products, or part numbers are named in the opportunity - Place of Performance: - Multiple federal and military facilities in the National Capital Region, including Walter Reed National Military Medical Center, Armed Forces Trauma and Amputation Care Center, Patuxent River Naval Air Station, Marine Corps Base Quantico, Fort Meade, and others

Description

The National Capital Region (NCR) is one of the most complex and strategically important Networks in the Military Health System, delivering care to over 243K enrollers, performing 12% of total DHA surgical volume, and overseeing nearly 11% of the DHA workforce.  It serves as both an operational hub and a proving ground for enterprise-wide initiatives. With multiple MTFs, joint environments, and a diverse beneficiary population, the NCR has demonstrated its ability to lead through integration of care, alignment of governance structures, and advancement of performance management practices. The Network has begun to standardize key processes, improve visibility into capability and capacity, and pilot innovative approaches that inform broader DHA policy and practice—positioning NCR as a learning Network with outsized influence on clinical readiness, access, and quality. Additionally, within a resource constrained environment and further anticipated reductions, NCR must identify workforce and clinical optimization strategies to continue delivering exceptional care with fewer resources.

To continue to evolve as a leading Network and meet its strategic goals around readiness, access, quality, and beneficiary experience, the NCR needs dedicated contract support in three high-impact areas: program management support, business operations support, and health service optimization support. These capabilities are not fully available in-house on the scale and specialization is required. Additionally, contract support enables uniformed and civilian providers to focus on their licenses and roles, while still benefiting from disciplined execution, robust analytics, and structured implementation that keep initiatives on track and aligned with NCR’s strategic priorities.

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