Guilford County NC MUNIS #20110

Guilford County Solicits Inmate Communication Services System for Detention Centers

Guilford County is seeking proposals for a comprehensive Inmate Communication Services (ICS) System for its Greensboro and High Point Detention Centers in North Carolina. - Government Buyer: - Guilford County Purchasing Department, in coordination with the Guilford County Sheriff's Office - Products and Services Requested: - Complete ICS system including hardware, software, and inmate telephones - Centralized call processing, recording, and monitoring platform - Sturdy, tamper-resistant, ADA-compliant telephones with Video Relay Service - Debit and pre-paid card applications integrated with inmate trust accounts and commissary - Detailed reporting system with real-time monitoring and customizable reports - Security features such as crime tip line, caller ID masking, selective shutdown, and 3-way call detection - Voice biometric technology for inmate telephone service - Inmate tablets supporting calls, messaging, grievances, medical requests, library, education, entertainment, commissary, phone time, scanned mail, and potential remote visitation - Notable Requirements: - System must be ADA compliant and support bilingual operation - MWBE participation goal of 15% - Provider must handle installation, maintenance, and ongoing operation - Compensation is based on a commission rate from gross revenue generated by the system - No specific OEMs or vendors are named; the procurement is open to all qualified providers - Place of Performance: - Greensboro Detention Center (Jail Central), 201 South Edgeworth Street, Greensboro, NC - High Point Detention Center, 507 East Green Drive, High Point, NC

Description

Guilford County Purchasing Department is soliciting proposals from qualified firms to provide Inmate Communications Service (ICS) for the Greensboro Detention Center Facility (Jail Central) and High Point Detention Center. The RFP includes detailed facility requirements and instructions for submitting a compliant response. The contract term is initially three years with options to renew for two additional one-year periods, totaling up to five years. The procurement involves providing an ICS system including commission rate based on gross revenue.

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