Guilford County NC MUNIS #20149

Guilford County Solicits Cloud-Based Case Management Software for Aging & Adult Services

Guilford County is seeking a cloud-based case management software solution for its Department of Health and Human Services (DHHS) - Division of Social Services Aging and Adult Services Division. - The software must support: - Case intake, management, reporting, and workflow management - Integration with county systems - Administrative controls, including multi-factor authentication and role-based access - Backup, security, and disaster recovery features - Compliance with HIPAA and SOC2 standards - The procurement is funded by the American Rescue Plan Act (ARPA) - No specific OEMs or vendors are named; the opportunity is open to all qualified software providers - Notable requirements include: - Compliance with federal and state laws, including ARPA and 2 CFR Part 200 - Emphasis on Minority and Women Business Enterprise (MWBE) participation - E-Verify compliance and non-collusion affidavits - Phased service delivery over multiple years - The contract term is initially three years, with options to renew for up to two additional years (total of five years possible) - The solution will replace an outdated system and be used exclusively by the Aging and Adult Services Division

Description

Guilford County Purchasing Department is soliciting proposals from qualified firms to provide a case management software system that will allow for case intake, case management, reporting, and workflow management. This software will be exclusive to Guilford County Department of Health and Human Services (DHHS) - Division of Social Services Aging and Adult Services Division. The contract will be funded with American Rescue Plan Act (ARPA) funding and will have an initial term of three years with options to renew for two additional one-year periods, totaling up to five years.

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