Guilford County NC MUNIS #20067

Award for Countywide IT Equipment Maintenance & Repair Services (Guilford County, NC)

This opportunity involves a contract award for comprehensive on-site maintenance and repair services for Guilford County's IT equipment fleet. - Government Buyer: - Guilford County Purchasing Department - Awarded Vendor: - COMPUTER SERVICE PARTNERS INC. - OEMs (Original Equipment Manufacturers) Highlighted: - Dell, HP, Lenovo, Microsoft, Cisco, IBM, Epson, Fujitsu, Lexmark, Ricoh, Canon, Zebra, Ingenico, Ithaca, NEC, Tektronix, Samsung, Panasonic, Visioneer, American Power Conversion - Products/Equipment Covered: - 650 desktops (Dell, HP, Lenovo) - 1,950 laptops/tablets (Dell, Microsoft, HP, Lenovo) - 50 label & receipt printers (Zebra, Epson) - 300 Jet Direct Adapters (HP) - 100 scanners (Canon, Epson, Fujitsu) - 100 printers (HP, Ricoh, Lexmark, Canon) - 4 servers (Dell PowerEdge FC630, FX2s Enclosure, R710, R610; Cisco UCSC-C220-M4S; IBM AS400 Model 8202-E4B) - Ethernet adapters, WiFi cards, and various peripherals - Services Requested: - On-site maintenance and repair for approximately 2,600 devices - Includes warranty, non-warranty, and scheduled repair maintenance - Strict response times: 2-hour ticket response, 24-hour on-site service, 1-hour for critical systems - Maintenance logs, monthly management reports, and monthly meetings required - Notable Requirements: - Technicians must be trained, qualified, and certified - MWBE participation and E-Verify compliance required - Insurance: general liability, workers compensation, business auto - Contract Details: - Initial 3-year term, with two 1-year renewal options (up to 5 years total) - 12 monthly and 1 annual service units per year - Estimated annual value: $114,996

Description

Guilford County is soliciting proposals for on-site maintenance and repair services for personal computer equipment including PCs, laptops, servers, Ethernet equipment, and peripherals. The scope includes warranty, non-warranty, and scheduled repair maintenance to ensure equipment remains in good working order. The contract term is initially three years with options to renew for two additional one-year periods. The provider must respond to service calls within specified timeframes and maintain detailed maintenance logs and reports.

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