Metropolitan Transportation Commission Bonfire #TSR RFQ-28681

BATA Seeks Vendors for FasTrak RCSC Back Office System Design, Installation, and Operation

BATA is initiating a major procurement for the FasTrak Regional Customer Service Center (RCSC) Back Office System: - Government Buyer: - Bay Area Toll Authority (BATA) - Scope of Work: - Design, installation, commissioning, operation, and maintenance of a next-generation tolling back office platform - System must be resilient, adaptable, scalable, and support regional tolling and customer service through at least 2050 - Includes transition planning for BATA or a third party to assume operations and maintenance - Procurement Process: - Two-step process: Request for Qualifications (RFQ) followed by Request for Proposals (RFP) for shortlisted vendors - Vendors must demonstrate minimum qualifications, relevant project history, key personnel, COTS product details, and financial stability - Products/Services Requested: - Comprehensive back office system for tolling operations (no specific part numbers or OEMs identified) - Unique Requirements: - Emphasis on innovation, efficiency, and seamless transition - Long-term partnership with flexibility for future operational changes - No specific OEMs or vendors are named in the solicitation

Description

The Bay Area Toll Authority (BATA) is seeking qualified vendors to design, install, commission, operate, and maintain the FasTrak Regional Customer Service Center Back Office System. This procurement is part one of a two-step process, starting with a Request for Qualifications (RFQ) followed by a Request for Proposals (RFP) for shortlisted firms. The system is intended to be a next-generation, resilient, adaptable, and scalable tolling back office platform to serve the region's needs until at least 2050. The selected vendor will collaborate strategically with BATA to deliver a robust technical solution with options for operations and maintenance transition. BATA aims to establish a contractual relationship that aligns risk and reward, promotes transparency, flexibility, innovation, and efficiency.

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