SAM #FA3300AFHRA26

Annual Maintenance Support for IBML ImageTrac 6 Lite Scanners and Associated Equipment at AFHRA

This opportunity seeks annual maintenance support for high-speed document scanning equipment at the Air Force Historical Research Agency (AFHRA): - Government Buyer: - U.S. Air Force, Air Force Historical Research Agency (AFHRA), 42d Contracting Squadron at Maxwell Air Force Base, Alabama - OEMs and Vendors: - Imaging Business Machines LLC (IBML) (primary OEM for ImageTrac scanners and related components) - Dell (OEM for 7910XL server hardware) - Products and Equipment Requiring Support: - 2 x IBML ImageTrac 6 Lite high-speed document scanners (part number: IBML ImageTrac 6-Lite SP) - Embedded Application Controller, R7910XL (part number: R7910XL) - Upgrade Kit for Dell 7910XL server (part number: Upgrade Kit for Dell 7910XL server) - IT6 Medium Spindle Single Pocket (part number: IT6 Medium Spindle Single Pocket) - SoftTrac Scan Standard Software for ImageTrac (part number: SoftTrac Scan Standard Software) - Services Requested: - Annual post-warranty hardware and software maintenance support for all listed equipment - Telephone and on-site technical assistance with a 4-hour response time, available 13 hours per day, 5 days per week - Defective Media Retention (DMR) - One-time maintenance reinstatement inspection for both scanners - Unique/Notable Requirements: - Support must be provided by the OEM (IBML) or an authorized provider due to proprietary technology - All services must meet stringent response time and coverage requirements - Place of Performance: - Air Force Historical Research Agency, Building 1405, Maxwell Air Force Base, Montgomery, Alabama

Description

The 42d Contracting Squadron, Maxwell AFB, AL, is conducting market research to identify sources capable of providing annual hardware and software maintenance support for two (2) Imaging Business Machines LLC (IBML) ImageTrac 6 Lite high-speed document scanners, located at the Air Force Historical Research Agency (AFHRA).

The Government has identified Imaging Business Machines LLC (IBML) as the only known source capable of providing the required proprietary support. This notice is to determine if any other sources are capable of meeting the Government's requirement.

The required services include annual post-warranty hardware and software support, telephone and on-site technical assistance with a 4-hour response time (13x5), Defective Media Retention (DMR), and a one-time maintenance reinstatement inspection for both scanners. The full details of the requirement are included in the attached draft Statement of Work (SOW).

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