Utah Public Procurement Place U3P #SLCAIR26005

Salt Lake City Department of Airports Seeks Upgrade for Passenger Processing and Self-Service Kiosk Systems

Salt Lake City Department of Airports is seeking proposals to upgrade its Universal Passenger Processing System (UPPS) and Common Use Self-Service (CUSS) Kiosk solution at Salt Lake City International Airport. - Project Scope: - Replace and upgrade UPPS and CUSS software solutions, with preference for cloud-based SaaS but on-premises options allowed if requirements are met - Provide full implementation services: project management, system design, phased rollout, integration, and cutover support - Deliver comprehensive training for end-users, technical staff, and train-the-trainer programs - Supply ongoing 24/7/365 maintenance, warranty, and technical support, with a robust service level agreement (SLA) - Conduct detailed system testing, inspection, and formal acceptance, including multi-stage endurance testing and correction of deficiencies at no cost - Technical and Operational Requirements: - Solutions must be compliant with IATA Common Use Passenger Processing Systems (CUPPS) or functionally equivalent - System must support integration with existing hardware where feasible; hardware replacement is optional - Must accommodate multiple airlines, including Air Canada, Alaska Airlines, American Airlines, Delta, Frontier, Hawaiian, JetBlue, Southwest, Sun Country, United, Volaris, and WestJet - Vendors must have at least three years of relevant experience - Emphasis on detailed project management, reporting, change management, and adherence to a strict implementation schedule - No specific OEMs are named; the RFP is open to all qualified vendors capable of meeting the technical and operational requirements - Place of performance is Salt Lake City International Airport, with oversight by the Salt Lake City Department of Airports - Contract term is expected to run for five years with options for three one-year extensions, and requires full system operation by the end of October 2026

Description

The Salt Lake City Department of Airports is seeking proposals from qualified vendors to upgrade their Universal Passenger Processing System (UPPS) and Common Use Self-Service (CUSS) Kiosk solution. The selected vendor must provide a CUPPS-compliant or functionally equivalent UPPS solution, compliant with International Air Transport Association (IATA) standards. The project includes software replacement, implementation services, integration, testing, training, and ongoing maintenance. Vendors may propose on the UPPS portion, the CUSS portion, or both, with a preference for a cloud-based SaaS solution but alternative hosting models are acceptable if they meet requirements.

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