City of Wilmington NC #S5-1025.2

City of Wilmington Solicits Community Engagement Software Platform and Implementation Services

The City of Wilmington, North Carolina is seeking proposals for a comprehensive community engagement software platform to enhance public participation and streamline city communications. - Government Buyer: - City of Wilmington, North Carolina - Purchasing Division (Finance Department), Planning & Development, and Housing & Neighborhood Services - OEMs and Vendors: - No specific OEMs or vendors named; solicitation is open to all qualified providers - Integration required with existing platforms: Granicus OpenCities, GovDelivery, ESRI ArcGIS, Microsoft Entra ID, Smart Sheet, Survey Monkey, Microsoft Teams - Products/Services Requested: - Cloud-hosted SaaS community engagement software platform - Must support workflows across city departments - Real-time data collection, analytics, and reporting - Customizable project pages, newsletter builder, event management (including embedded webinars), survey and polling tools - CRM functionality or companion modules - Social media integration (real-time, bi-directional) - RESTful APIs and webhooks for integration - Customizable branding and mobile responsiveness - Implementation, training (train-the-trainer model), maintenance, and ongoing support services - Unique or Notable Requirements: - WCAG 2.1 AA accessibility compliance and ADA support - Multilingual support (priority for Spanish) - Security certifications: ISO 27001/SOC 2, GDPR/CCPA compliance, end-to-end encryption, multi-factor authentication - Integration with city’s existing platforms (Granicus, GovDelivery, ESRI ArcGIS, Microsoft Entra ID, etc.) - 12-week go-live target from contract execution - Parallel UAT cycles and phased feature deployment allowed - Stable pricing and maintenance costs for first five years, with limited annual increases - Termination provisions if future funding is insufficient - No specific purchase quantities; this is a software platform and services procurement.

Description

The City of Wilmington is soliciting proposals for community engagement software to enhance communication and public input opportunities. The software should support workflows across departments, real-time data collection, data analysis, and integration with existing platforms such as Granicus OpenCities and GovDelivery. The project includes requirements for accessibility compliance (WCAG 2.1 AA), multilingual support, social media integration, event management, and data reporting. The deadline for proposal submission is December 19, 2025, at 3:00 PM.

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