City of Wilmington NC #S1-1125

City of Wilmington Mobile Payment Solution for Parking RFP

The City of Wilmington, North Carolina is seeking proposals for a comprehensive Mobile Payment Solution for Parking to be deployed across over 1,000 on-street spaces, surface lots, and a 1,000-space gateless garage. - Government Buyer: - City of Wilmington, North Carolina (Parking Manager, Purchasing Division) - Products/Services Requested: - Mobile Payment Solution for Parking - Must support IVR, smartphone apps, QR codes, text payments, and digital wallets (PayPal, Google Wallet, Apple Pay) - Accepts all major credit/debit cards (Visa, MasterCard, American Express, Discover) - Features include real-time rate adjustments, layered pricing, coupon validation, account-based options, digital alerts, and detailed transaction reporting - Integration required with existing parking technology vendors: IPS parking management, Genetec enforcement, Tiba PARCS for gated garages - Must support approximately 360,000 annual transactions and $1.2 million in mobile pay revenue - Integration with four gated garages generating $2.5 million annually - No end-user account creation required; branded or white-labeled experience preferred - Solution must be PCI-DSS compliant - Vendor to act as merchant of record - Must support bifurcated parking rates for residents and visitors - 24/7/365 Toll-Free Customer Service Support - Live customer service for users and technical support for City staff - Unique/Notable Requirements: - Preference for a single-vendor solution - No app download or lengthy registration required for end users - Emphasis on local and minority business (MBE/DBE) participation; good-faith effort required for subcontracting - No performance bond required; contract is revenue-based with no direct cost to the city - Contract term: three years with two optional one-year renewals

Description

This solicitation is a Request for Proposals (RFP) for Mobile Payment Solutions for Parking for on-street and off-street locations within the City of Wilmington. The RFP includes a preliminary scope of work and general terms and conditions of any subsequent contract. The successful contractor will be selected based on the quality, quantity, and best value of services provided. The city promotes local and minority business participation and requires a good-faith effort to identify and hire minority, socially, and/or economically disadvantaged subcontractors for this project.

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