Merx #1011

Request for Information: Centralized CRM Solution for Calgary Airport Authority

The Calgary Airport Authority is seeking information from vendors about implementing a modern, centralized Customer Relationship Management (CRM) solution to address current challenges with fragmented contact data and inefficient team communication. - Government Buyer: - The Calgary Airport Authority (federal facility, Canada) - Products/Services Requested: - Enterprise Customer Relationship Management (CRM) Solution - Purpose: Unify contact information, improve internal and external communication, and ensure compliance with data protection regulations - Vendors are asked to provide: - Upfront and ongoing cost estimates (budgetary pricing) - Details on functional and technical capabilities - Information on compliance with data protection standards - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique or Notable Requirements: - Solution must address siloed data, limited visibility into customer interactions, and support collaboration - Must comply with relevant data protection regulations - Focus on modern, centralized, and scalable CRM technology - No specific products, part numbers, or quantities are listed at this stage

Description

The RFI seeks to understand the upfront and ongoing costs as well as the technological capabilities of a modern, centralized Customer Relationship Management (CRM) system to address fragmented contact information and inefficient communication. Currently, teams face challenges with siloed data and limited visibility into customer and stakeholder interactions, which hinder collaboration, slow decision-making, and increase the risk of errors. The business need is to establish a unified platform that ensures accurate, up-to-date information and supports both internal and external communication. The CRM must also ensure compliance with data protection regulations.

View original listing