Philadelphia Gas Works Procureware #35873

Philadelphia Gas Works Seeks Advanced OpenText Support Services

Philadelphia Gas Works (PGW), a municipally-owned utility, is seeking advanced support services for its OpenText software environment. - Government Buyer: - Philadelphia Gas Works (PGW), managed by Philadelphia Facilities Management Corporation - OEM Highlighted: - OpenText - Vendors/Providers: - Advanced OpenText certified engineer(s) or firms with relevant expertise - Products/Services Requested: - Advanced support services for OpenText products, including: - eDirectory, Identity Manager (IDM), Open Enterprise Server (OES), iPrint, Filr Standard, Privileged Account Manager for Workstation, Secure Login NetIQ Access Manager, Zenworks - Microsoft on-premises and Azure suite support - Infrastructure documentation - Subject Matter Expert (SME) roles, knowledge transfer, and training - Proof-of-concept support - Out-of-hours work as required - Services are delivered in blocks of hours (120 hours/month) - Unique/Notable Requirements: - Four-year contract term with one optional renewal year - Compliance with insurance, confidentiality, and non-discrimination provisions - Mandatory proposer qualifications and experience with OpenText products - Out-of-hours support and SME-level expertise required - Place of Performance: - Philadelphia, PA

Description

Philadelphia Gas Works (PGW) is soliciting sealed proposals for OpenText support professional services from an advanced OpenText engineer. The solicitation outlines PGW's objectives and the general characteristics of the services to be provided, including principal obligations of PGW and the selected proposer. The procurement process includes a mandatory telephone conference and a schedule for questions and proposal submissions. Proposals must be submitted via the PGW procurement portal by May 21, 2026.

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