Durham Civicplus #26-1060

City of Durham Digital Literacy Training Program for Seniors

The City of Durham is seeking a contractor to deliver a comprehensive Digital Literacy Training Program for seniors: - Government Buyer: - City of Durham, Community Partnerships and Engagement Department - Project manager: Patrice Carroll - Products/Services Requested: - Digital Literacy Training Program for Seniors - Outreach and engagement with senior-serving organizations - Design and delivery of training modules on: - Basic computer and mobile device use - Internet safety and privacy - Accessing telehealth and online social services - Communication tools (email, video calls) - Ongoing support and creation of printed/digital resource guides - Accessibility accommodations, including adaptive technologies and multilingual materials - Monitoring, evaluation, and reporting on participation and skill development - Notable Requirements: - Emphasis on inclusivity and accessibility for seniors - Compliance with federal funding clauses (ARPA), insurance, and non-collusion affidavit - Contract value capped at $50,000, with initial and monthly progress payments - No specific OEMs or technology vendors are named in the solicitation

Description

The City of Durham is seeking proposals for a digital literacy training program aimed at seniors to reduce digital hesitancy and increase digital literacy. The program includes outreach, tailored training modules on basic computer and mobile device use, internet safety, telehealth access, and communication tools. The contractor will provide ongoing support, ensure accessibility, and conduct monitoring and evaluation of participation and skill development. The contract compensation shall not exceed $50,000.

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