Nevada Ionwave #26-0924

CSN Solicits CRM, Appointment Scheduling, and Advising Solutions for Student Engagement

The College of Southern Nevada (CSN) is seeking proposals for technology solutions to enhance student engagement and support across the student lifecycle. - Government Buyer: - College of Southern Nevada (CSN), part of the Nevada System of Higher Education - Purchasing Department, Finance Division - Products/Services Requested: - Customer Relationship Management (CRM) system for recruitment, admissions, communications, and onboarding - Appointment scheduling and student service queue management platform - Advising and degree planning solution, including degree audit, advisor case management, and academic risk identification - All solutions must integrate with CSN's existing systems, including Oracle PeopleSoft Campus Solutions (SIS), Canvas (LMS), Papyrus, Outlook, and Drupal - Notable Requirements: - Proposers may respond to one, two, or all solution areas; CSN may award to multiple vendors - Integration with standards-based APIs and SSO (SAML 2.0/Shibboleth) is required - Compliance with FERPA, GLBA, SOC 2 Type II (or equivalent), and ADA/WCAG 2.1 AA accessibility standards - Open data architecture, robust data security, and clear data ownership/privacy controls - Detailed responses required on integration, security, accessibility, and data management - No specific OEMs or vendors are named; opportunity is open to all qualified technology providers with higher education experience

Description

The College of Southern Nevada (CSN) is soliciting proposals from qualified vendors to provide technology solutions that support key components of the student engagement lifecycle. The scope includes recruitment, admissions application management, communications, appointment scheduling, and student service queue management. The RFP is divided into three functional sections: CRM, Appointment Scheduling & Queue Management, and Advising and Degree Planning. Proposers may respond to one or more sections, and CSN may award contracts to multiple proposers to optimize project outcomes. The system must integrate with existing enterprise systems and support standards-based APIs.

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