SAM #28321326RI0000018

SSA Seeks Information on Telephone Interpreter Services for Nationwide Operations

The Social Security Administration (SSA) is seeking information from industry regarding the provision of Telephone Interpreter Services to support non-bilingual SSA employees in communicating with customers in their preferred language. - Government Buyer: - Social Security Administration (SSA), Office of Acquisition and Grants - Products/Services Requested: - Telephone Interpreter Services - No specific part numbers or quantities provided - Services to be available for SSA field offices, teleservice centers, hearing offices, headquarters, U.S. territories, Federal Benefit Units, and other designated locations - OEMs and Vendors: - No specific OEMs or vendors are mentioned in the request - Unique/Notable Requirements: - Broad coverage across all SSA operational locations, including U.S. territories and Federal Benefit Units - Focus on language accessibility for customers through third-party interpreters - Services must support a wide range of SSA employees and customer interactions

Description

Telephone Interpreter Services enable SSA employees who are not bilingual to communicate with customers in their preferred language through a third-party interpreter. These services support SSA field offices, teleservice centers, hearing offices, headquarters components, U.S. territories, Federal Benefit Units, and other designated locations, as applicable. Additional Links:Click here to see more information about this opportunity on FedConnect

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