New York State Contract Reporter #2134534

RFI: Customizable Case Management System for Prisoners Legal Services of New York

Prisoners Legal Services of New York (PLS) is seeking vendor input for a comprehensive, customizable case management system to support legal services for incarcerated individuals across New York State. - Government Buyer: - Prisoners Legal Services of New York (PLS), a nonprofit legal services organization headquartered in Albany, NY - Products/Services Requested: - Comprehensive case management system (off-the-shelf or custom-built) - Must support efficient, uniform case data input and electronic storage of all litigation and case-related materials - Required features: client and case tracking, advanced document management, calendaring, timekeeping, customizable reporting, and integration with Microsoft products - Must support multiple offices and program units (PLS has ~70 employees across five offices, serving ~10,000 clients annually) - Data migration from current system is required - Robust security and audit controls - Services: - Training for end-users and administrators - Development of documentation - Post-implementation support and ongoing system maintenance - Unique/Notable Requirements: - Open to both off-the-shelf and custom-built solutions - Vendors must address budget, customization, technical challenges, support, and alternative solutions - Subcontracting, joint ventures, or co-production arrangements are permitted but must be explained in detail - No specific OEMs or vendors are named in the solicitation - Place of Performance: - PLS headquarters at 50 Beaver St, Albany, NY, with additional offices in Buffalo, Ithaca, Newburgh, and New York City

Description

Prisoners' Legal Services of New York is seeking input from qualified vendors to develop and refine specifications for a comprehensive, customizable off-the-shelf or custom-built case management system. The system must maximize efficiency for case handlers, electronically save all litigation and case-related materials, migrate data from the current system, provide training and support, and establish a foundation for ongoing maintenance. The project may be fulfilled through subcontracting, joint ventures, or co-production arrangements, which must be detailed. Vendors are requested to respond to a series of questions regarding budget, customization, technical challenges, and support.

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