SAM #12760426Q0021

USDA Forest Service Seeks Support Services for Recreation.gov Platform

The USDA Forest Service is seeking industry input for a major multi-year contract to support the Recreation One Stop (R1S) Program and Recreation.gov, a platform serving millions of visitors to federal public lands. - Government Buyer - US Department of Agriculture (USDA) Forest Service, IT Contracting Branch, Albuquerque, NM - Other federal agencies involved: National Park Service, Bureau of Land Management, US Army Corps of Engineers, and others - OEMs and Vendors - No specific Original Equipment Manufacturers (OEMs) or commercial vendors are named in the requirements - Products and Services Requested - Comprehensive support services for a secure, customer-centric trip planning and reservation platform - Hosting, security, system operation and maintenance - Financial transaction processing and management - Outreach, communications, and customer support - Telecommunications support - Lottery and permit management - Technical labor and cloud storage services - High-volume digital transaction processing: - Over 3.5 million reservations and 3.7 million ticket sales annually - Digital passes, permits, activity passes, and venue reservations across multiple price tiers - Specialized services for school groups, hunting permits, Christmas tree permits, and mobile fee collection - Point-of-sale device support, shipping, repair, and disposal - Notable Requirements - Platform must support over 6,000 federal recreation facilities and process more than 10 million reservations per year - Multi-channel reservation services: internet, contact center, field locations - Cloud storage and data management for high transaction volumes - Telecommunications solutions tailored to federal recreation needs - Contract includes a phase-in, 5-year base, and up to five 1-year award terms (potential 10+ year duration) - Quantities and Part Numbers - Detailed CLINs with quantities ranging from small (e.g., 5 school group sales) to millions (e.g., 3,500,000 reservations) - Numerous part numbers for digital passes, activity passes, and technical services - Place of Performance - Services and solutions will be delivered nationwide across federal public land and water destinations, with contracting managed from Albuquerque, NM

Description

The Recreation One Stop Program (R1S) is issuing this RFI as a means of gathering industry’s feedback on draft documents of a potential procurement for the next Recreation One Stop Support Services procurement. The documents provided are key components, but not a complete package of all documents that will be provided should a Request for Proposals (RFP) be issued. The current contract ends September 30, 2028. The Forest Service previously conducted market research in 2024. This RFI is intended to provide the Government with feedback on requirements that are in draft and may change based on industry’s feedback along with continued Government requirements development.

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