Merx #5000084619

CNSC Market Research for 24/7 Emergency Call Centre Services

The Canadian Nuclear Safety Commission (CNSC) is conducting market research for inbound call centre services to support its 24/7/365 emergency line for nuclear events. - Government Buyer: - Canadian Nuclear Safety Commission (CNSC), a Canadian federal agency - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in this notice - Products/Services Requested: - Inbound call centre services to operate CNSC's emergency line - Service must be available at all times (24/7/365) - Contractor must comply with specific security requirements - No product part numbers or purchase quantities are provided - Unique or Notable Requirements: - Full availability and rapid response for emergency situations - Compliance with security protocols as outlined in the Statement of Work - Anticipated contract duration is five years - This is a Request for Information (RFI) for market research, not a solicitation for offers

Description

The Canadian Nuclear Safety Commission (CNSC) is seeking information to finalize its procurement strategy for inbound call centre services for its 24/7/365 emergency line related to nuclear events. The CNSC requires a contractor to provide these services with full availability. This request for information aims to assess market capacity and industry interest, not to solicit offers or commit to a contract. The estimated contract duration is 5 years. Further details are provided in the annexed Statement of Work.

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