Charlotte Bonfire #269-2026-2068

Charlotte Seeks Contractor for CATS Blue Line Fare Inspection Ambassador Program

The City of Charlotte is seeking a contractor to design and operate a Fare Inspection Ambassador Program for the CATS Blue Line. - Government Buyer: - City of Charlotte, City Procurement - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Fare Inspection Ambassador Program services - Program design and implementation - Staffing, training, and management of fare inspection personnel - Data collection and reporting on fare compliance - Customer service and rider support - Unique or Notable Requirements: - Submission of a detailed program approach - Staffing and training plan - Demonstrated experience with similar fare inspection or ambassador programs - Data collection and reporting capabilities - Cost proposal required - Commodity Codes Referenced: - Transportation systems, security screening, transportation consulting, guard/security services (NIGP codes: 55090, 90568, 91896, 96182, 99046)

Description

This solicitation seeks a qualified contractor to design and operate a Fare Inspection Ambassador Program for the CATS Blue Line. The contractor will deploy trained customer service personnel to conduct fare inspections, ensure system-wide fare compliance, and support a safe and professional rider experience. The program aims to enhance fare compliance and rider safety through professional service. The solicitation includes a non-mandatory virtual pre-proposal meeting and requires submission of various documents including a cover letter, program approach, staffing plan, experience, data capabilities, cost proposal, and required forms.

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