My Florida Marketplace #FLHSMV-SS-018-26-AD

Single Source Software Maintenance and Support for CSES Canopy Software

This procurement involves a single source award by the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) for software maintenance and support services. - Government Buyer: - Florida Department of Highway Safety and Motor Vehicles (FLHSMV) - Division of Motorist Services, Customer Service Center - OEM Highlight: - Canopy Software, Inc. is the sole developer and provider of the Customer Service Expert System (CSES) Canopy Software - Products and Services Requested: - Software maintenance and support for the Customer Service Expert System (CSES) Canopy Software - Expansion of the system to digitize paper documents for use by Customer Service Center, Medical Section, Medical-Vision Section, and Dealer Licensing Services - Notable Requirements: - Compatibility with existing CSES Canopy Software - Specialized knowledge of the proprietary application - Only Canopy Software, Inc. holds the proprietary source code and can provide required support - Estimated Contract Value: - $428,850 - Place of Performance and Delivery: - Primary location: 2900 Apalachee Parkway, Tallahassee, Florida 32399 (FLHSMV headquarters)

Description

The Florida Department of Highway Safety and Motor Vehicles intends to enter into a single source contract with Canopy Software, Inc. for software maintenance and support of the Customer Service Expert System (CSES). This system provides customer service specialists with current information on laws and changes, and serves as a console to access driver license data and other important contract information. The contract includes expansion of the system to digitize paper documents for use by various sections within the department. The estimated contract price is $428,850.00, and the response deadline is April 30, 2026.

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