Building and General Services of Vermont #Statewide Sign Language Interpreter Referral Service RFP FINAL 20260409

Vermont Statewide Sign Language Interpreter Referral Service Solicitation

The Vermont Department of Buildings and General Services is seeking a contractor to operate a statewide Sign Language Interpreter Referral Service to support deaf, deafblind, and hard of hearing Vermonters, as well as businesses, educational programs, medical providers, State employees, and the public. - Government Buyer: - Department of Buildings and General Services, State of Vermont - Office of Purchasing and Contracting - Scope of Services: - Operate a statewide sign language interpreter referral service - Handle approximately 2,200 interpreter requests per year (about 7,600 interpreter hours annually) - Maintain a certified interpreter list and operate an accessible website - Provide after-hours contact options - Conduct outreach and community education at four events annually - Convene an Advisory Board (up to nine members) - Perform customer satisfaction surveys and achieve at least 75% fill rate and 80% customer satisfaction - Submit quarterly and annual reports - Collect fees and manage interpreter payments - Notable Requirements: - Service must be available at least 40 hours per week during State business hours - Contractor must carry specified insurance coverage and comply with State and Federal procurement guidance - Adherence to a detailed interpreter pay schedule - No specific OEMs or vendors are named, as this is a service-based solicitation.

Description

The Department of Buildings and General Services of Vermont is seeking proposals to establish a contract with one company to operate a statewide sign language interpreter referral service. The service will provide interpreter referral services for Vermonters who are deaf, deafblind, or hard of hearing, as well as for businesses, educational programs, medical providers, State employees, and the general public. The contract period is two years with an option to renew for up to three additional twelve-month periods, starting approximately September 15, 2026. The service is expected to handle about 2,200 requests per year, providing approximately 7,600 hours of interpreter time annually, and must be available at least 40 hours per week during State business hours.

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