New York State Contract Reporter #2134486

Sole Source Technical Support for AppBase Case Management Platform

This opportunity involves a two-year sole source contract for technical support and ongoing operation of the AppBase Case Management Platform for the New York State Department of Financial Services (DFS). - Government Buyer: - New York State Department of Financial Services, Administration Division, Contracts Office - Primary contact: Lisa Mclea, Contract Management Specialist 2 - OEM and Vendor: - AppBase (platform provider and OEM) - Products/Services Requested: - Technical support and ongoing operational use of the AppBase Case Management Platform - Purpose: Manage high-volume consumer complaints involving banking and insurance entities - Service term: Two years - Statewide coverage in New York - Unique or Notable Requirements: - Sole source procurement (no competition) - Platform is critical for consumer complaint management - Service location is statewide, with contracting office in Albany, NY

Description

This is a two-year contract extension to continue providing technical support and ongoing operational use of the AppBase Case Management Platform. The platform is used by the New York State Department of Financial Services to manage high-volume consumer complaints involving banking and insurance entities. The contract is a sole source procurement exempt from advertising. The contract term is two years and the location is statewide in New York.

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