Opportunity
CanadaBuys #5000084619
Market Assessment for 24/7/365 Bilingual Inbound Call Centre Services for CNSC Emergency Line
Posted
April 27, 2026
Respond By
May 13, 2026
Identifier
5000084619
NAICS
561422
The Canadian Nuclear Safety Commission (CNSC) is conducting a market assessment to inform its procurement strategy for 24/7/365 inbound call centre services supporting its emergency line. - Government Buyer: - Canadian Nuclear Safety Commission (CNSC), a federal agency under the Government of Canada - Services Requested: - Bilingual (English and French) inbound call answering and message management for CNSC's emergency line - Handling 500-700 calls annually related to nuclear emergencies, regulatory reporting, and general inquiries - Services include: - Prompt call response and information collection - Message forwarding to CNSC Duty Officers via SMS and email - Daily communication checks - Collaboration on call scripts and message management plans - Regular service status reporting - Security and Compliance Requirements: - Contractor must hold valid Designated Organization Screening (DOS) - Document Safeguarding Capability at PROTECTED A level - Personnel must have RELIABILITY STATUS - Compliance with the Contract Security Manual and related government security protocols - Performance and Delivery: - Work performed off-site at contractor's facilities - Meetings held virtually or at CNSC headquarters - Contract Duration: - Estimated period of performance is up to 5 years (60 months) - No specific OEMs or product vendors are named in the requirements - This is a Letter of Interest (LOI) and not a formal solicitation or commitment to award
Description
The Canadian Nuclear Safety Commission (CNSC) is seeking information to finalize its procurement strategy for inbound call centre services for its 24/7/365 emergency line. The contractor will provide bilingual call answering and message management services, handling calls related to nuclear emergencies and regulatory reporting. The contract duration is estimated at 60 months. This is a market capacity assessment and not a solicitation of offers.