City of Houston BeaconBid #INF-2026-0075

Remote Service Desk Support for Houston Airport System Technology Call Center

This opportunity is for remote service desk support for the Houston Airport System's Technology Call Center Answering Service. - Government Buyer: - City of Houston, Houston Airport System - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Remote Service Desk Support for call center operations - Monthly base rate covers 1500 minutes of call activity - Additional per-minute billing for overages beyond 1500 minutes - Service plan structure and company outline required - Three references demonstrating at least two years of similar service experience - Unique/Notable Requirements: - Suppliers must submit a detailed service plan structure (Plan Features Table) - Review and signature of statement of work and informal terms and conditions required - References are mandatory to demonstrate relevant experience - Period of Performance: - 12-month period with monthly service and billing structure; annual subscription implied

Description

The City of Houston is soliciting proposals for Remote Service Desk Support specifically for the Houston Airport System Technology Call Center Answering Service. The solicitation includes a monthly base rate for 1500 minutes and additional per-minute billing beyond that base. Suppliers must provide three references with at least two years of similar service experience and a company outline service plan structure. The solicitation requires review of the statement of work and informal terms and conditions, with a signature page to be signed.

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