City of Houston BeaconBid #INF-2026-0011

City of Houston Solicits 24x7x365 Technology Incident Call Answering Service

The City of Houston is seeking a vendor to provide continuous, 24x7x365 call answering services for critical technology incident support across city operations. - Buyer: City of Houston (local government) - No specific OEMs or technology vendors are named in the solicitation - Service requested: - 24x7x365 call answering service for technology incidents - Acts as the initial point of contact for issues involving applications, hardware, phones, radios, and networking - Estimated call volume: 1,000 calls per month - Contract duration: 12 months, with an option to renew for an additional 12 months - Vendor requirements: - Must have over 3 years of direct experience in call answering services - Detailed requirements are outlined in the Statement of Work (SOW) - No product purchases or specific technology platforms are specified

Description

The City of Houston is seeking a vendor to provide 24x7x365 call support for critical technology incidents. The vendor will serve as the initial point of contact for issues related to applications, hardware, phones, radios, and networking that may impact mission-critical services throughout the city. The contract period is an initial 12 months with a 12-month optional renewal. Vendors must have more than 3 years of direct experience providing call answering services.

View original listing