SAM #RFP-NIH-OD-26-000008

NIH Clinical Center Medical Support Assistant Staffing and Administrative Services

The National Institutes of Health (NIH) Clinical Center in Bethesda, Maryland is seeking contractor-provided Medical Support Assistant (MSA) staffing and administrative medical support services for its Nursing Department and Patient Support Services Department (PSSD). - Government Buyer: - National Institutes of Health (NIH), Clinical Center - NIH Office of Logistics and Acquisition Operations (OLAO), Office of the Director (OD), Hospital and Laboratory Division, Medical & Patient Care (MPC) - OEMs and Vendors: - No specific OEMs or commercial vendors are named; opportunity is set aside for SBA 8(a) certified small businesses - Services Requested: - Medical Support Assistant staffing for front-line customer service, patient scheduling, admissions, reception, clinical support, administrative duties, and patient support services - Administrative support including patient voucher creation, travel invoice processing, appointment scheduling, equipment and supply support, and reporting - Management infrastructure, recruitment and retention plans, compliance with labor laws, and onsite supervision - 24/7/365 coverage including days, evenings, weekends, holidays, and overtime as needed - Mandatory training, vaccination, confidentiality, and reporting procedures - Full-time onsite Program Manager required - Unique/Notable Requirements: - Contractors must have healthcare experience and provide consistent customer service - Structured, stackable shift differential pay plan for off-shift coverage - Compliance with Service Contract Act labor laws - Past performance and references will be evaluated - Onsite supervision and quality control - Set aside for SBA 8(a) certified small businesses - Place of Performance: - NIH Clinical Center, Building 10, 9000 Rockville Pike, Bethesda, MD 20892 - NIH contracting offices in Bethesda, MD

Description

PLEASE SEE ATTACHED FULL SOLICITATION DOCUMENT.

The Clinical Center at the National Institutes of Health (NIH) in Bethesda, Maryland, is the nation's largest hospital devoted to clinical research with patients from all over the United States and some from abroad. The Clinical Center provides medical care and research services to support patients participating in over 1500 active protocol sponsored by the NIH Institutes. The NIH Clinical Center has a requirement to provide consistent and reliable Medical Support Assistant staffing for the Nursing Department and the Patient Support Services Department (PSSD).

PSSD reports to the Clinical Center Office of the Director. PSSD is responsible for front-line customer service, reception, admission registration, creating patient vouchers, processing of patient travel invoices, and processing of appointments for various treatment and service areas.

View original listing