SAM #IHS1524457_ScriptPro_RFI

ScriptPro Pharmacy Automation Maintenance, Support, and Modernization Services for IHS Facilities

The Department of Health and Human Services (HHS), through the Indian Health Service (IHS) and the Program Support Center Acquisition Management Service, is seeking information from Indian Economic Enterprise (IEE) and Indian Small Business Enterprise (ISBEE) vendors for maintenance and modernization of ScriptPro pharmacy automation systems at federal healthcare facilities. - Government Buyer: - Department of Health and Human Services (HHS) - Indian Health Service (IHS) - Program Support Center Acquisition Management Service (Office of the Assistant Secretary for Administration) - OEM Highlight: - ScriptPro (pharmacy automation systems) - Vendors Sought: - Indian Economic Enterprise (IEE) and Indian Small Business Enterprise (ISBEE) vendors - Products/Services Requested: - Maintenance and support for all ScriptPro pharmacy automation equipment - Preventive maintenance, emergency repairs, safety inspections, system and software updates - Modernization and upgrade services - Upgrade ScriptPro robotic systems to Windows 11-compatible operating systems - Hardware upgrades (BIOS, processors, memory, SSDs) - Installation, configuration, system validation, testing, security controls, and decommissioning obsolete components - Unique/Notable Requirements: - Eligibility limited to IEE and ISBEE set-asides - Services must ensure operational continuity, cybersecurity compliance, and compatibility with existing pharmacy workflows - Locations: - Gallup Indian Medical Center (Gallup, NM) - Tohatchi Health Center (Tohatchi, NM) - Program Support Center Acquisition Management Service office (Rockville, MD)

Description

The purpose of this RFI is to conduct market research, obtain technical information, and to determine the availability and technical capability of Indian Economic Enterprise (IEE) and Indian Small Business Enterprise (ISBEE) to provide ScriptPro pharmacy automation maintenance and support services.  Responces will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible.  See attached for details

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