University of Washington Workday #1014281-BD

Remote Parking Management Services for University of Washington Campuses

The University of Washington is seeking a vendor to provide remote parking management services for its campus parking facilities. - Government Buyer: - University of Washington (UW), UW Facilities, Procurement Services - OEMs and Vendors: - Umojo (parking intercom systems) - T2 Systems (parking management equipment) - Products/Services Requested: - Remote parking management services for gated and garage-style lots across Seattle, Bothell, and Tacoma campuses - 24/7 remote monitoring and call center support for 54–55 intercoms at 13+ locations - Handling 15,000–20,000 annual calls, including permit logic, call escalations, gate vending, troubleshooting, and customer support - Integration with Umojo intercoms and T2 Systems equipment - Customizable reporting and analytics (Power BI preferred) - Operator responsible for Umojo intercom monthly fees; UW covers hardware and maintenance - Staffing requirements include an account/project manager and call center staff - Unique/Notable Requirements: - Minimum 5 years of parking management experience; references from universities or similar environments - All services performed remotely; no on-site staffing required - Digital accessibility compliance (WCAG 2.1 Level AA) - MWBE participation encouraged - Performance metrics: 75% success rate in capturing permit info during gate vending - No anticipated expansion of intercom support during contract term - Compliance with UW IT security and IoT standards - Places of Performance: - University of Washington campuses (Seattle, Bothell, Tacoma) - Specific parking facilities: E01, E12, Portage Bay Garage, W20 Cedar, W21 Cedar, W22 Cedar, W23 Cedar, W39 Mercer, W43 Ben Hall, W44 Ben Hall, W08 Lander, Triangle Garage, N28, N29, W45, S03, Haggett Hall

Description

The University of Washington is soliciting proposals from vendors to provide parking management services for monitoring and controlling ingress and egress to parking facilities on its campuses, including gated or garage-style lots. The services require compatibility with existing infrastructure such as Umojo intercoms and T2 Systems parking equipment. Vendors must have at least 5 years of experience, be able to operate in Washington State, provide references from similar campus settings, and handle 15-20,000 annual calls from 55 intercoms. The solicitation includes technical requirements and an optional pre-bid meeting.

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