Kitchener Bids and Tenders #P19-198

Consulting Services for Water and Gas Meter Reading Technology Feasibility Study

This opportunity involves consulting services for the City of Kitchener to assess and recommend improvements for water and gas meter reading and customer service systems. - Government Buyer: - City of Kitchener, Procurement Division - Scope of Work: - Feasibility study for Automated Meter Reading (AMR), Advanced Metering Infrastructure (AMI), and Advanced Meter Analytics (AMA) - Evaluation of technologies for meter reading, customer service portal, and integration with billing software - Assessment of real-time consumption data solutions for customers - Recommendations for technology solutions, service portal, and billing integration - Implementation plan including capital, maintenance, and support costs - Products/Services Requested: - Consulting services for AMR/AMI/AMA feasibility study (no specific part numbers or quantities) - Unique/Notable Requirements: - Emphasis on optimizing water and gas meter reading, customer service, and resource efficiency - Integration with existing billing software and provision of an online customer portal - OEMs and Vendors: - No specific OEMs or vendors are mentioned in the solicitation

Description

The City of Kitchener is seeking to optimize water and gas meter reading, customer service, and water/gas use efficiency through a feasibility study. The study will evaluate opportunities for improvements in functionality and efficiencies by validating costs and benefits of new technologies related to water and gas meter reading. It includes reviewing an online customer service portal for real-time access to consumption data, integration with current billing software, and assessment of various technologies. The study will recommend a solution for meter-reading technology, service portal, and billing integration, along with an implementation plan covering capital and maintenance costs.

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