Kitchener Bids and Tenders #Q22-120

Consulting Services for AMANDA Portal Expansion (City of Kitchener)

The City of Kitchener has awarded a contract for consulting services to expand its AMANDA Portal, a mission-critical web-based platform developed by Calytera Systems. - Government Buyer: - City of Kitchener (municipal government office) - OEM Highlight: - Calytera Systems is the original developer and OEM of the AMANDA application - Project Scope: - Expansion of the AMANDA Portal to include: - Online payment capabilities for Building Permit fees - Business Licensing application and renewal workflows with online payment options - Enhanced customer registration and profile management workflows - Application Details: - AMANDA is a property-based application used by approximately 225 staff across multiple municipal departments - The system manages millions of dollars in transactions and is considered mission-critical - Notable Requirements: - No specific products or part numbers are listed - The project focuses on consulting and workflow expansion for an existing Calytera AMANDA implementation - Submissions were evaluated via a high-score RFQ process and accepted online only

Description

The City of Kitchener is seeking consulting services for the AMANDA Portal project, which involves expanding the current web-based platform that provides customers access to Building Permit data and workflows. The project aims to add online payment capabilities for Building Permit fees, introduce Business Licensing application and renewal workflows with online payment options, and improve customer registration and profile management workflows. AMANDA is a mission-critical application used by approximately 225 staff users across various municipal departments. The solicitation was issued as an RFQ with a high score evaluation and submissions were accepted online only.

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