Kitchener Bids and Tenders #P22-099

Award for Teams Telephony and Cloud Contact Center Solution for City of Kitchener

This award notice details the City of Kitchener's procurement for Teams Telephony and a compatible cloud contact center solution: - Government Buyer: - City of Kitchener, Ontario, Canada - OEMs and Vendors: - Telus (awarded Part B: call center system) - Products/Services Requested: - Implementation and integration of Teams Telephony - Deployment of a compatible cloud-based contact center solution - No specific product models, part numbers, or purchase quantities provided - Notable Requirements: - Solicitation divided into two parts; suppliers could respond to either or both - Joint supplier participation permitted - Focused on services contract for telephony and contact center integration

Description

The solicitation is for the implementation of Teams Telephony and a compatible cloud contact center solution. The bid is divided into two parts, allowing suppliers to respond to either or both parts. A partial award was made to Telus for Part B of the RFP, which covers the call center system. Suppliers may work jointly on this project. The procurement is managed by the City of Kitchener, Ontario, Canada.

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