Kitchener Bids and Tenders #P20-021

Award for Customer Satisfaction Program for City of Kitchener

This opportunity involves the City of Kitchener's procurement and award for a Customer Satisfaction Program: - Government buyer: - City of Kitchener, Ontario, Canada - Procurement managed by the City of Kitchener Procurement Office - OEMs and vendors: - Awarded to Qualtrics Canada (highlighted as the primary OEM and service provider) - Products/services requested: - Deployment of a Customer Satisfaction Program - Focus on gathering actionable feedback from customers using city facilities, programs, and services - No specific product line items or part numbers provided - Unique or notable requirements: - Emphasis on a service solution for customer feedback - Solicitation required hard copy submissions - Classified under NAICS codes 237110, 237130, and 237990 (though the main focus was on customer feedback services, not construction) - Place of performance and contracting office: - City of Kitchener Procurement Office, 200 King St West, 4th Floor, Kitchener, ON, N2G 4G7

Description

The solicitation is for deploying a Customer Satisfaction Program to gather actionable feedback from customers accessing City facilities, programs, and services. The procurement is managed by the City of Kitchener. The awarded vendor for this project is Qualtrics Canada. The solicitation required hard copy submissions only and was awarded on September 23, 2020.

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