Kitchener Bids and Tenders #T18-009

Kitchener Utilities Domestic Water Meter Supply and Installation with Scheduling Services

This opportunity involves the City of Kitchener's residential water meter replacement program: - Government buyer: City of Kitchener (Kitchener Utilities) - Products requested: - Domestic water meters (no specific OEMs, brands, or part numbers specified) - Services requested: - Appointment scheduling for meter exchanges - Customer contact management (via mail, telephone, and other means) - Installation sharing and warranty services for water meters - Notable requirements: - Contractors must manage all customer contact and appointment scheduling - No subcontracting is permitted for any part of the work - Procurement includes both supply of meters and related services - No specific OEMs or brands are mentioned; the solicitation is open to qualified and experienced contractors in the plumbing and water meter trade services sector

Description

The City invites qualified, experienced, responsible contractors to respond to this tender for the supply and delivery, including appointment scheduling, installation sharing and warranty of domestic water meters. The successful contractor will assume responsibility for customer contact management appointment scheduling, in addition to water meter exchange work in support of Kitchener Utilities residential water meter replacement program. The contractor will schedule installation and other works with City residents via mail, telephone and other effective means, in order to book appointments and to exchange meters in a timely and coordinated manner. No part of this work can be subcontracted.

View original listing