North Carolina eVP #50-2526031

North Carolina Community College System seeks SaaS CRM solution information for statewide student engagement modernization

The North Carolina Community College System Office (NCCCSO) is seeking vendor input on SaaS-based Customer Relationship Management (CRM) solutions to modernize student engagement and enrollment across all 58 community colleges in the state. - Government Buyer: - North Carolina Community College System Office (NCCCSO) - Products/Services Requested: - Information and recommendations on SaaS CRM platforms - Capabilities required include: - Student communications and engagement tools - Event management - Application submission and workflow automation - Data analytics and reporting - Integration with enterprise systems (Ellucian Colleague, Ellucian Banner, Instructure Canvas, Parchment, Scribbles) - Security and compliance features: - Single Sign-On (SSO) - Multi-Factor Authentication (MFA) - FERPA compliance - Scalability to support all 58 colleges with a unified 'golden image' configuration - Flexibility for colleges at different CRM maturity levels - Unique/Notable Requirements: - Systemwide configuration for all colleges - Support for integration with multiple third-party and enterprise systems - Emphasis on security, scalability, and compliance - Respondents must be registered on the NC eProcurement portal - No specific OEMs, vendors, part numbers, or purchase quantities are specified at this RFI stage - This is an information-gathering RFI to inform a future procurement, not a solicitation for immediate purchase

Description

This is a Request for Information (RFI) issued by the North Carolina Community College System Office to gather information and recommendations for Customer Relationship Management (CRM) Software as a Service (SaaS) platforms. The goal is to modernize student engagement and enrollment processes across 58 North Carolina Community Colleges. The RFI seeks detailed responses on system capabilities, implementation strategies, integration, scalability, and cost considerations to support a unified, scalable CRM solution. Respondents must be registered vendors on the NC eProcurement portal and submit responses by May 13, 2026.

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