North Carolina eVP #88-260021-PH

RFI for Health Science CRM Platform (SaaS) for Central Piedmont Community College

Central Piedmont Community College is seeking information from the market regarding a Health Science CRM Platform for its Health Professions and Human Services programs. - Government Buyer: - Central Piedmont Community College (State of North Carolina) - OEMs and Vendors: - No specific OEMs or vendors are named in the RFI - Products/Services Requested: - Cloud-based, Software-as-a-Service (SaaS) CRM platform - Key functionalities: - Clinical contract tracking and approval workflows - Equipment inventory management - Employee database and onboarding forms - Leave request processing with calendar integration (notably with Microsoft 365 and Ellucian Colleague ESS Leave) - Appointment calendars and EMR training forms - Application processing for at least 23 Health Sciences programs - SAML-based Single Sign-On (SSO) and role-based access control - Integration with Microsoft 365 - Workflow automation, robust reporting, document management, and flexible data export - Compliance with FERPA and HIPAA security and data privacy standards - Unique or Notable Requirements: - Must be compatible with the college's IT infrastructure - Must support integration with Microsoft 365 and identity providers - Must provide detailed information on software capabilities, training, support, and technology standards - This is a Request for Information (RFI) only; no contract will be awarded as a result

Description

This is a Request for Information (RFI) issued by Central Piedmont Community College to survey the market for a Customer Relationship Management (CRM) platform specifically for Health Science use. The platform should support multiple functionalities including clinical contract tracking, equipment inventory management, leave requests, application processing for health science programs, and integration with Microsoft 365. The RFI aims to gather detailed information on potential solutions to assist with operational functions in the Health Professions and Human Services program area. Responses will help determine the scope of work and whether to issue a future solicitation.

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