Saskatchewan Tenders #26-031826-RFP

SIGA Oracle Fusion Cloud ERP Managed Support and Maintenance Services RFP

SIGA is seeking a qualified provider for managed support and maintenance services for its Oracle Fusion Cloud ERP system, supporting operations across its central office and seven casinos in Saskatchewan, Canada. - Government Buyer: - Saskatchewan Indian Gaming Authority (SIGA), Procurement Department - Operates seven casinos and a central office in Saskatchewan - OEMs and Vendors: - Primary OEM: Oracle - Products/Services Requested: - Managed support and maintenance services for Oracle Fusion Cloud ERP, including: - Enterprise Resource Planning (ERP) - Human Capital Management (HCM) - Financials - Procurement - Supply Chain - Risk Management - Security - Technology modules - Integration with external systems (banking, insurance, pension, time punch) - Services include: - 24/7 critical incident support and SLAs for response/resolution - Release, incident, and problem management - Change management, integration support, performance monitoring - Enhancements, strategic advisory, audit support - Knowledge transfer, training, onboarding, and transition - Application management, governance, compliance, risk management, security, and privacy - Unique or Notable Requirements: - Proponent must have a registered home office in Canada - Minimum five years' experience supporting Oracle Fusion Cloud ERP and integrations in a Canadian environment - Support for continuous 24x7 operations, with core business hours and extended support for critical incidents - Strict adherence to SLAs for incident response and resolution - Period of Performance: - Initial two-year contract with three annual renewal options (up to five years total) - Places of Performance: - SIGA central office (103 Aspen Place, Saskatoon, SK) - Seven SIGA casinos across Saskatchewan (Gold Eagle, Northern Lights, Dakota Dunes, Living Sky, Painted Hand, Bear Claw, Gold Horse)

Description

This Request for Proposal (RFP) seeks proposals from qualified proponents to provide managed support and maintenance services for the Saskatchewan Indian Gaming Authority's Oracle Fusion Cloud ERP system. The scope includes operational support, maintenance, and enhancement of key Oracle applications such as Enterprise Resource Planning and Human Capital Management. The engagement aims to ensure system continuity, stability, and reliable performance, with a contract period of two years plus three annual renewal options. The proponent must have a registered home office in Canada and at least five years of relevant experience supporting Oracle Fusion Cloud ERP in a Canadian environment.

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