New Brunswick Liquor Corporation Bonfire #028-27

IT Support Services for Microsoft Dynamics 365 at ANBL and CNB

ANBL and CNB are seeking a qualified service partner to provide comprehensive IT support for their Microsoft Dynamics 365 platform. - Government Buyer: - New Brunswick Liquor Corporation (ANBL) and Cannabis NB Ltd. (CNB) - OEM Highlight: - Microsoft is the sole OEM referenced, specifically for the Dynamics 365 platform - Scope of Services: - End-to-end IT support for Microsoft Dynamics 365 - Includes enhancements, regular and after-hours support - Ongoing system maintenance and continuous improvement - Support covers both retail and back-office systems - Notable Requirements: - Partner must ensure reliable operation of mission-critical systems - Focus on modernization, process unification, and improved customer/retail experience - No specific products or part numbers are listed; the procurement is for IT services related to Microsoft Dynamics 365

Description

This Request for Proposals (RFP) is issued by New Brunswick Liquor Corporation (ANBL) and Cannabis NB Ltd. (CNB) seeking proposals for end-to-end Microsoft Dynamics 365 IT support services. The scope includes enhancements and support during regular and after-hours to support modernization, stabilization, and optimization of the D365 platform. The goal is to unify processes, improve operational efficiency, and enhance customer and retail experiences across both organizations. The selected partner will provide ongoing system support, continuous improvement, and ensure reliable operation of mission-critical retail and back-office systems.

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