Greenville County Opengov #RFP #26104

Comprehensive Inmate Telephone and Communication System for Greenville County Detention Center

Greenville County Detention Center is seeking a comprehensive inmate telephone and communication system to serve approximately 1,600 inmates. - Government Buyer: - Greenville County Department of Public Safety, Detention Center - Procurement managed by Greenville County Procurement Services Division - OEMs and Vendors: - No specific OEMs or vendors are named; the solicitation is open to all qualified providers - Products and Services Requested: - Turnkey Inmate Telephone System (ITS) with: - Debit, collect, and free calling - Automated call processing (PIN or biometric verification) - Real-time call detail records, monitoring, and recording - Integration with jail management system - Multilingual and TTY/TDD support - FCC-compliant per-minute pricing - Correctional-grade tablets: - Tamper-resistant, 7-inch touchscreen, 8-hour battery, Wi-Fi only - Centrally managed, content controlled by Detention Center - Educational, legal, religious, entertainment, and communication content - Replacement within 48 hours; sufficient quantity for all inmates - Monitoring, recording, and investigative platform: - Digital recording and secure storage for 12 months - Web-based investigative workstation, voice biometric analytics, gang analysis - Attorney-client call exclusion - Mail scanning services: - High-resolution scanning of personal mail, electronic delivery, contraband interdiction - Legal mail scanning option with confidentiality and attorney-client privilege compliance - Video visitation: - HD video (720p minimum), multi-platform access, scheduling, session management - ADA compliant, attorney-client visit exclusions, FCC-compliant rates - Inmate request and grievance platform: - Digital submission, multi-level review, audit trails, reporting - Tablet charging and secure storage: - Lockable, heavy-gauge steel charging stations with surge protection - Unique or Notable Requirements: - No site commissions or ancillary fees allowed - All equipment and tablets provided, maintained, and replaced at no cost to the County - System uptime of at least 99.5% and 24/7 technical support - ADA compliance, multilingual support, attorney-client privilege management - Consumer-facing website for account management - Robust security, reliability, and monthly reporting - Equipment remains property of the proposer - Place of Performance: - Greenville County Detention Center, 20 McGee Street, Greenville, SC 29601

Description

This solicitation seeks proposals for a comprehensive inmate telephone and communication system for Greenville County Detention Center. The scope includes providing, installing, operating, and maintaining inmate telephone systems and related communication services that comply with federal, state, and local regulations. The system must offer features such as debit, collect, and free calling, call monitoring, recording, and investigative capabilities, as well as correctional-grade tablets with educational and legal content. The proposal deadline is May 21, 2026, and the project is managed by Greenville County Detention Center.

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