Redmond Civicplus #RFP 10897-26

Redmond Parking Enforcement and Permit Administration Services Solicitation

The City of Redmond, Washington is seeking a contractor to provide comprehensive parking enforcement and permit administration services in key areas of the city. - Government Buyer: - City of Redmond, Purchasing Division (Financial Services Manager, Adam OSullivan) - Services Requested: - Parking enforcement in downtown Redmond and the Redmond Central Connector parking lot - Patrolling and enforcing time-limited restricted parking - Issuing infraction notices - Use of license plate recognition (LPR) technology for enforcement - Coordination with City and King County District Court - Monthly parking permit administration - Managing sales, distribution, and tracking of monthly parking permits in Downtown, Overlake, and Marymoor Village - Providing a web-based payment portal with PCI compliance - Maintaining detailed records and reports - Customer service and reporting - Dedicated phone line for public inquiries - Handling complaints and customer service requests - Adhering to strict reporting, record-keeping, and personnel background check standards - Contractor Requirements: - Provide all necessary personnel, vehicles, uniforms, supplies, and equipment - Ensure professional, courteous conduct and compliance with city ordinances - Maintain a web portal for permit sales and customer service - Notable Requirements: - Enforcement hours are Monday through Saturday, 9:00 am to 9:00 pm (no enforcement on Sundays/holidays) - Monthly billing with provisions for adjustments based on enforcement hours - Evaluation criteria: cost (50%), project approach (20%), experience (30%) - No specific OEMs or vendors are named; contractor must supply all required technology and equipment - Place of Performance: - Downtown Redmond - Redmond Central Connector parking lot (7541 Leary Way NE, Redmond, WA) - City of Redmond government offices (15670 NE 85th Street, Redmond, WA 98073-9710)

Description

The City of Redmond is soliciting proposals from qualified firms to provide parking enforcement services in downtown Redmond and to administer monthly parking permits in Downtown, Overlake, and Marymoor Village areas. The scope includes patrolling and enforcing time-limited restricted parking, managing monthly parking permits, and handling customer service related to parking enforcement. The contract term is initially one year with an option for one additional year. The City requires professional, courteous enforcement personnel and detailed reporting and record-keeping.

View original listing